Introduction

This Privacy Policy applies to all visitors and users of Mailime and C3 by Mail Lime’s hosted services and websites (collectively, the “Website” or “Websites”), as well as self-managed installations provided by Mailime and C3 by Mail Lime under Dijital Bloks LTD and AlHayek Co. (“Mailime and C3 by Mail Lime” or “we” or “us”). Please read this Privacy Policy carefully. By accessing or using any part of the Websites or self-managed installations, you acknowledge and consent to our practices with regard to your personal information and data.

Data Protection

Mailime and C3 by Mail Lime does not store data from your clients’ clients nor any payment details. We respect your privacy and handle data in compliance with the most rigorous industry standards. Any data collected from your interaction with our services is managed by our data protection officers, and all requests regarding data privacy can be sent to privacy@c3.mailime.com.

What Information We Collect and Why

  • Website Visitors: We collect basic non-personally identifying information, such as browser type, language preference, and date and time of each visitor request, to monitor performance and security. We also collect potentially personally identifying information such as IP addresses, but we do not use this data to identify individuals.
  • Usage Data from Self-Managed Instances: We collect information about usage from each self-managed instance to monitor and improve performance. However, we do not track the personal data of end users using these instances.
  • Personally Identifying Information: If you interact with Mailime and C3 by Mail Lime (e.g., via live chat, email, or by creating an account), we may collect personally identifying information as necessary to fulfill your request.

Information We Do Not Collect

We do not intentionally collect sensitive personal information, such as social security numbers, health data, or payment details. Additionally, Mailime and C3 by Mail Lime does not store any payment details, as all payments are processed by third-party payment gateways. We also do not store or manage data regarding your  clients in any form.

Basis for Processing Your Information

We may process your data to perform our contractual obligations, for legitimate business interests, or with your consent (e.g., for marketing purposes). You may withdraw consent for data processing at any time by contacting us at privacy@c3.mailime.com.

Data Sharing and Protection

We take appropriate measures to protect against unauthorized access or disclosure of any personal data. Mailime and C3 by Mail Lime does not sell or rent your personal information to third parties. Data is only shared with employees, contractors, or affiliates who need access to perform essential tasks and who are subject to confidentiality obligations.

International Data Transfers

Your data may be processed in the United States or other countries where our contractors are located. By using our services, you consent to such transfers.

Communications

We may send occasional emails to keep you updated about security, features, and product updates. You can opt-out at any time using the unsubscribe link in those emails.

Cookies and Tracking

We use cookies and third-party tracking services to understand how visitors interact with our website and improve user experience. You may disable cookies via your browser settings.

Data Retention and Deletion

We retain your information for as long as your account is active or as needed to fulfill our obligations. You may request deletion or modification of your data by contacting privacy@c3.mailime.com.

Contacting Mailime and C3 by Mail Lime

For privacy concerns or to exercise your data protection rights, contact us at privacy@c3.mailime.com.

Changes to This Policy

Mailime and C3 by Mail Lime may update this Privacy Policy periodically. Please check this page for updates. Your continued use of the website indicates your acceptance of these changes.

Last Updated: October 15, 2024